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Fix: “Something went wrong. Try again later” Error on Windows Hello Pin on Windows 11 or 10

How to Troubleshoot Windows Hello Pin Error on Windows 10 and 11.

Windows security has always been a point of concern and priority. It is always recommended to use a password to make your computer system more secure. Microsoft, understanding the diverse needs of users, offers a variety of authentication methods – be it a traditional password, picture password, fingerprint, or PIN. The company often champions the use of PINs, promoting them as a quick and hassle-free way of accessing your system. However, sometimes things don’t always go as planned. Imagine setting up a PIN and, at the moment you need to access your device, an error message pops up, stating, “Something went wrong. Try again later”. It can be incredibly frustrating, to say the least. Fortunately, this risewindows guide is here to the rescue. If you’ve encountered this issue on Windows 11 or 10, read on. There might be several underlying causes, such as corrupted system files, but with the solutions we provide – whether it’s tinkering with the Registry Editor or clearing out the NGC folder – you’ll be back on track in no time.

How to Delete NGC Folder to Fix Windows Hello Pin Error on Windows 11 or 10?

You will find our Windows Hello Pin-related details in the NGC folder on your Windows system. To solve the issue, you will have to delete the NGC folder, and as a result, you will have to reconfigure the Windows Hello pin. There you go.

You can use the following steps to delete the NGC folder on Windows 11/10:-

Step 1: First, open an elevated Command Prompt on your computer.

Step 2: In the Command Prompt window, type the following and hit Enter on the keyboard. It will take the ownership of the protected NGC folder:-

takeown /f C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC /r /d y

Step 3: To grant ownership, type the following and press Enter:-

icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC /grant administrators:F /t

Step 4: Next, go to File Explorer on your computer.

Step 5: Once you do that, browse the following path:-


Step 6: Select everything in this folder and delete it.

The above steps will help delete the Windows Hello PIN for every user account.

Reboot and sign in to your computer. Set a new PIN according to the requirements and use it to log in to your system.

How to Resolve Windows Hello PIN Error on Windows 11/10 using Registry Editor?

It is also possible that some third-party application has altered the Registry on your system, which is making this error appear. In this case, you can use the following steps:-

Step 1: Open Registry Editor.

Step 2: On the left side of the Registry Editor, navigate to the following:-


Step 3: Set the “Value data” of the value REG_DWORD to 1in the right sidebar.

Step 4: Click on OK.

Step 5: Reboot your computer to apply the changes.

Once you complete all the steps, the error will no longer appear on your screen.

Also Read: How to Enable or Disable Network Prediction or Prefetch on Google Chrome?


Windows security remains a top concern, and Microsoft offers diverse authentication methods to ensure user convenience and safety. However, glitches can occur, like the “Something went wrong. Try again later” error message related to Windows Hello Pin on Windows 10 and 11. Fortunately, there are straightforward solutions to tackle this issue. By either deleting the NGC folder or adjusting the Registry Editor settings, users can regain seamless access to their system. As always, ensure you backup essential data before making changes to system folders or the registry.


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